At RWM Law, we are committed to providing a high standard of service. If you are unhappy with any aspect of our service, we encourage you to tell us so we can resolve your concerns promptly.
If you have a concern, please contact the person dealing with your matter in the first instance. They may be able to resolve the issue quickly.
If you would prefer to make a formal complaint, please contact us in writing and include:
Complaints may be sent by email or post using the contact details published on our website.
We will acknowledge your complaint and review the issues you have raised. We may contact you if we need further information.
Your complaint will be considered carefully and we will provide a written response setting out our findings and any action we consider appropriate.
If we are unable to resolve your complaint to your satisfaction, you may be able to refer the matter to the Legal Ombudsman.
The Legal Ombudsman normally expects you to have raised the complaint with us first. Current time limits generally require a complaint to be referred within six months of our final response and within one year of the act or omission complained about, or within one year of when you should reasonably have known there was cause for complaint.
Please refer to the Legal Ombudsman website for the latest eligibility criteria, time limits and contact information.
The Solicitors Regulation Authority (SRA) may be able to assist where your concern relates to professional conduct, such as dishonesty, misuse of client money or a breach of regulatory obligations.
If you would like to make a complaint or discuss a concern about our service, please reach out to us.
